Terms and Conditions (AGB)

1. Scope

These General Terms and Conditions (AGB) govern the use of the Alchema platform operated by Alchema UG (haftungsbeschraenkt), registered in Germany. By creating an account or using our services, you agree to these terms. These terms apply to all users, regardless of their country of residence within the European Union.

2. Subject of the Contract

Alchema provides AI-powered job application tools including resume tailoring, cover letter generation, ATS score optimization, interview preparation, salary intelligence, and career coaching. All AI features are powered by Mistral AI and processed server-side within the EU. Alchema is a tool to assist with job applications -- it does not guarantee employment outcomes.

3. Registration and Account

To use Alchema, you must create an account using a valid email address or Google OAuth. You are responsible for maintaining the confidentiality of your login credentials. Each user may only maintain one account. We reserve the right to suspend or terminate accounts that violate these terms.

4. Service Description

Alchema offers the following subscription tiers:

• Free (EUR 0/month): 5 AI actions per month, basic resume creation, job tracking.
• Student (EUR 4.99/month): 100 AI actions per month, unlimited resumes, interview prep, salary data, PDF and DOCX export. Requires university email verification.
• Pro (EUR 19.99/month): 500 AI actions per month, 100 auto-applies per month, full analytics, salary negotiation coaching.

5. Prices and Payment

All prices are stated in EUR and include applicable VAT. Payment is processed securely via Stripe. Subscriptions are billed annually. Pro-rated credits apply when changing plans mid-cycle. The free tier requires no payment information.

6. Credits and AI Usage

AI-powered features consume credits (called AI actions). Credits reset monthly. Unused credits do not carry over to the next month. Certain features (job extraction, email classification) are free and do not consume credits. All AI processing uses Mistral AI -- users do not need to provide their own API keys.

7. Right of Withdrawal

As an EU consumer, you have the right to withdraw from a paid subscription within 14 days of purchase without giving any reason (EU Directive 2011/83/EU). To exercise this right, contact us at contact@alchema.app with your account email and a clear statement of withdrawal. Upon withdrawal, we will refund all payments within 14 days using the same payment method. If you have used AI actions during the withdrawal period, the refund may be reduced proportionally.

8. Limitation of Liability

Alchema UG (haftungsbeschraenkt) is liable only for damages caused by intent or gross negligence. Liability for slight negligence is limited to foreseeable, contract-typical damages. AI-generated content (resumes, cover letters, interview answers) is provided as suggestions only. Users are responsible for reviewing and verifying all AI-generated content before submission to employers. Alchema does not guarantee the accuracy, completeness, or suitability of AI-generated content.

9. Data Protection

We process personal data in accordance with the General Data Protection Regulation (GDPR) and German data protection law (BDSG). For full details, please see our Privacy Policy.

10. Cancellation

Paid subscriptions can be cancelled at any time through the Stripe billing portal accessible from your account settings. Upon cancellation, your subscription remains active until the end of the current billing period. After the billing period ends, your account reverts to the free tier. Your data (resumes, applications) is retained and accessible on the free tier.

11. Changes to Terms

We may update these terms with at least 30 days advance notice via email. Continued use of the service after the effective date constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your subscription before the effective date.

12. Final Provisions

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers within the EU, mandatory consumer protection provisions of their country of residence apply in addition. If any provision of these terms is found to be invalid, the remaining provisions shall continue in full force and effect. The place of jurisdiction for merchants is the registered seat of Alchema UG (haftungsbeschraenkt).